Privacy Policy

Nemasis (“we”, “us”, or “our”) operates the Nemasis mobile application and the website www.nemasis.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using Nemasis you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the app or website.

1. Information We Collect

1.1 Information you provide

• Account information — email address and any display name you choose when you create an account.
• User content — vocabulary cards, decks, mnemonic descriptions, captions, and image prompts you create within the app.
• Communications — any messages, feedback, or support requests you send to us via the contact form or email.
• Payment information — subscription purchases are processed by Apple (App Store) or Google (Google Play). We do not receive or store your credit card or payment details. We receive only a transaction confirmation and subscription status.

1.2 Information collected automatically

• Device and usage data — device type, operating system, app version, session duration, and general usage patterns.
• Log data — IP address, access times, and referring URLs when you visit our website.
• Analytics data — we use analytics tools (such as Google Analytics) to understand how visitors use our website and app. These tools may use cookies or similar technologies.

1.3 Information we do not collect

We do not collect sensitive information as defined by the Privacy Act (such as racial or ethnic origin, political opinions, health information, or biometric data) unless you voluntarily include such information in your mnemonic content.

2. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve the Nemasis app and website.
• Generate AI illustrations based on your mnemonic descriptions.
• Process and manage your subscription.
• Respond to your enquiries and provide support.
• Analyse usage trends to improve the user experience.
• Comply with legal obligations.

We will not use your personal information for direct marketing without your consent.

3. AI-Generated Images

When you write an image prompt, that text is sent to a third-party AI image generation service to create your mnemonic illustration. The prompt text is used solely for image generation and is not used to train AI models. We do not share your vocabulary data, translations, or deck structure with the image generation provider.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• Service providers — trusted third parties who assist us in operating the app (such as hosting, analytics, and AI image generation), bound by confidentiality obligations.
• App store platforms — Apple and Google process subscriptions and may collect information under their own privacy policies.
• Legal requirements — where required by Australian law, court order, or government authority.
• Safety — where reasonably necessary to protect the rights, property, or safety of Nemasis, our users, or the public.

5. Overseas Disclosure

Some of our service providers (including cloud hosting and AI image generation services) may be located outside Australia. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles your information in a manner consistent with the APPs. By using Nemasis, you consent to the transfer of your information to these providers.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and gather analytics data. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the website but will not affect the app.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include encryption of data in transit, secure cloud storage, and access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the service. If you delete your account, we will delete or de-identify your personal information within a reasonable timeframe, unless retention is required by law.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access — request access to the personal information we hold about you.
• Correction — request correction of inaccurate, out-of-date, or incomplete information.
• Complaint — make a complaint if you believe we have breached your privacy.

To exercise any of these rights, contact us using the details below. We will respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Children’s Privacy

Nemasis is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of Nemasis after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or wish to make a privacy complaint, please email us. We take all complaints seriously and will respond within 30 days.